Política de reembolso

Return & Refund Policy

At Valerion, we are committed to delivering a premium experience. If you are not fully satisfied with your purchase, we offer a clear and structured return and refund policy.

1. Return Eligibility (30-Day Policy)

You may request a return within 30 days of delivery.

To be eligible:

The item must be unused, unworn, and in its original condition
All original tags and packaging must be intact
Proof of purchase (order confirmation or receipt) is required

Returns that do not meet these conditions may be declined.

2. How to Request a Return

To initiate a return, you must contact us first:

📧 sac@valerionco.com

Please include:

Your order number
Reason for return
Photos (if applicable)

Returns sent without prior approval may not be accepted.

3. Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

Items must still meet the return conditions stated above.

4. Damaged, Defective or Incorrect Items

Please inspect your order upon arrival.

If your item is:

Damaged
Defective
Incorrect

You must contact us within 48 hours of delivery.

We may request photo or video evidence to evaluate the issue.

Failure to report within this timeframe may result in the claim being declined.

5. Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made products
Hygiene-sensitive items
Items with broken seals or damaged packaging
Final sale or discounted items (when clearly indicated)

6. Refund Process

Once your return is received and inspected, you will be notified via email.

If approved:

Refunds are issued to the original payment method
Processing time: up to 14 business days

Please note:

Shipping costs are non-refundable
Additional time may be required by your bank or payment provider

If you have not received your refund after 18 business days, please contact us.

7. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping method, as we are not responsible for lost return packages.

8. Order Cancellations

Orders may only be canceled within 24 hours of purchase, before processing begins.

After this period, the order will be processed and must follow the standard return procedure.

9. Chargebacks & Disputes

We are committed to resolving any issue quickly and professionally.

By completing a purchase, you agree to contact us before initiating any chargeback or dispute.

Unjustified disputes may be contested using:

Proof of delivery
Order confirmation
Payment verification

10. Contact

For all return and refund inquiries: